EV CHARGER FIELD SERVICE
EV Charger Support & Maintenance
Preventive maintenance, diagnostics, warranty support and local field service for Level 2 and DC fast charging operations.
Local EV Charging Support
PRACTICAL SUPPORT FOR YOUR CHARGING EQUIPMENT
CertProEV inspects and tests EV charging equipment, investigates reported faults, documents findings and helps operators plan the next step. Service is available for businesses, fleets, municipalities and other charging sites.
Our Services
Field Service for EV Charging Operations
On-site support designed to help operators identify issues, coordinate service and keep charging equipment operating reliably.
Preventive Maintenance
Scheduled inspections and tests to identify wear, damage or performance issues early. Choose a one-time visit or recurring schedule.
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Diagnostics & Troubleshooting
On-site investigation of charger faults and charging interruptions, with clear findings and recommended next steps.
Warranty Service Support
Document reported issues, perform approved field diagnostics and coordinate with the manufacturer or its service network.
Safety & Performance Testing
Depending on the equipment: visual inspection, grounding validation, GFCI checks, voltage measurements and EVSE communication tests.
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Commissioning & Post-Repair Verification
Confirm charger operation after service or maintenance and provide documented test results for your records.
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Third-Party O&M Field Service
Local technician support for charging operators and O&M software platforms, including service requests, site visits, status updates and close-out notes.
LOCAL EV INFRASTRUCTURE FIELD SERVICE PARTNER
Extend Your Service Coverage in Quebec
CertProEV provides local field-service support for EV charger manufacturers, charging network operators, O&M providers, service platforms and larger service organizations that need reliable on-site technical support in Quebec.
We can work as an extension of your service team — receiving dispatched service requests, attending commercial, fleet and public charging sites, performing agreed inspections and diagnostics, documenting equipment condition, coordinating
authorized repairs and verifying charger operation before the site is returned to service.
For organizations managing equipment across multiple regions, CertProEV provides a local resource for Level 2 and DC fast charging infrastructure without the need to maintain dedicated technicians in every market.
Service scope, site access, platform requirements, authorization procedures and response arrangements are agreed upon in advance.
Local Field Support: From Dispatch to Close-Out
- Receive and review dispatched service requests
- Coordinate site access and on-site visits
- Inspect, test and diagnose Level 2 and DC fast charging equipment
- Document fault codes, measurements, equipment condition and findings
- Perform approved maintenance, repair or component-replacement work
- Provide technician updates to the primary service organization
- Perform post-repair and return-to-service verification
- Provide findings, test results and close-out documentation
A Clear Service Process
Request
Share the charger, site and issue.
Scope
Confirm access, work and approvals.
Field Work
A technician completes the agreed visit.
Close-Out
Receive findings and recommended next steps.
Professional Testing & Diagnostics
CertProEV provides advanced diagnostic and functional testing for DC fast charging equipment using professional Fluke test instrumentation.
Testing can include charger communication verification, safety and functional checks, simulated charging conditions, electrical measurements, fault investigation and documented test results.
Important: Simulated load testing verifies charger operation under controlled test conditions. It is not the same as sustained full-output or load-bank testing at the charger’s maximum rated power. Where full-load or extended load-bank testing is required, the equipment, site conditions and test scope are evaluated separately.
Testing capabilities may include
- DC charger communication verification
- Functional and safety testing
- Simulated charging conditions
- Electrical measurements
- Fault diagnostics and troubleshooting
- Documented test results
- Post-repair functional verification
Level 2 & DC Fast Charging
Support for Commercial, Fleet & Public Charging Sites
CertProEV supports property managers, businesses, fleet operators, charging operators and municipalities. Available work depends on the charger, site conditions, equipment and required approvals.
Level 2 & DC Fast Charging Support
- Preventive maintenance and scheduled inspections
- Diagnostics and troubleshooting
- Commissioning and functional testing
- Post-repair verification
- Return-to-service testing
- Field service and technical support
- Warranty service support
- Warranty claim coordination
Warranty Scope
CertProEV helps diagnose, document and coordinate a warranty request. CertProEV does not decide whether the manufacturer approves the warranty claim.
Warranty coverage and repairs are determined by the manufacturer’s terms. Work under warranty is performed only with the required manufacturer or service-network authorization.
Need Service for an EV Charger?
Tell us about the charger, location and issue and we’ll help determine the appropriate next step.